Delivery Process: Once you have submitted your pre-sale order and/or we are ready to ship order, you will receive confirmation and status update emails that will advise of the delivery time frame. Dispatch of pre-sale books will occur within 7 days of the publication date. Once your order has been dispatched, you will receive an Order Shipped status email which will give you tracking information, as provided by our chosen courier service.
Delivery by our chosen courier service is 2-6 days within Australia, depending on delivery location. All our estimates are based on business days and assume that shipping and delivery do not occur on holidays and weekends.
Overseas deliveries may be impacted by local delivery service delays, which are beyond our control. Please also note that some countries may charge the recipient duties on the ‘import’ of parcels from time-to-time. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable.
Reshipping: If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned.
Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.